Good Life Love

Official Website of THIS IS THE LIFE The Movie & The Good Life Emcees

Google Reacts To Nexus One Complaints

With complaints about its online-only support for the new Nexus One smartphone piling up, Google said it is moving as quickly as possible to address customer dissatisfaction.
The company's support forum is loaded with complaints about spotty 3G coverage from carrier partner T-Mobile, a lack of information on delivery status after a phone is purchased and getting the run around when customers call T-Mobile and HTC for help.

The issues appear to be less about the Nexus One itself and more about Google's online-only approach to support. Customers can only buy the device and get support online, mostly through help forums, which Google monitors.

"The online model is not a good one," Ken Dulaney, analyst for Gartner, told InformationWeek on Monday.

Gartner believes Google will eventually have to provide support through a retail store, probably through a partnership with carriers. "Sometimes you have to go to the store and have someone look at the phone," Dulaney said.

Google said it was moving as fast as possible to address complaints. "We work quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums," the company said in a statement e-mailed to InformationWeek. "We'll continue to address all issues in as timely of a manner as possible."

In the meantime, some Nexus One customers are having trouble getting answers to their questions, particularly about spotty 3G coverage. The Nexus One costs $529 for an unlocked model that can be used on multiple carriers. Initially, however, T-Mobile is the best option for 3G coverage.

Spotty 3G coverage, whether its the Nexus One or Apple's iPhone, is typical for today's networks, so those complaints are not surprising. "Customers are going to complain about that for just about everybody," Dulaney said. "There is always spotty coverage. That's a buyer beware type of thing with all the carriers."

But getting the run around is not typical. Customers report calling T-Mobile and being told that the problem lies with HTC, the smartphone manufacturer. Calling HTC, and they get told to call T-Mobile, because its a network problem.

T-Mobile is getting complaints from current customers who want the Nexus One, but are ineligible for the discount, which is only for new customers. Depending on their current phone and the length of time they have on their service contract, T-Mobile customers could be eligible for a partial discount for upgrading to the Nexus One.

"That's an ongoing problem," Dulaney said, noting that carriers haven't done a very good job in general in educating customers. "There's a lot people who still don't understand what a subsidy is."

Apple, which gets high marks from customer service, offers support online, over the phone and at its retail stores. The multiple options approach has been credited with the company's success in providing customer service.

blood type diet dhea
american diabates diet
ney diaic diets
acupuncture diet
diet workshop soup recipe
copy of free diets
chef diets food delivery service
low rbohydrate diet effects
ediets diet lose weight
tequila and diet coke
diet food delivered silver star montana
diet copd
balanced sugar carbohydrates diet
animal diet dried carrot
chefs diet
diet food delivered morgantown west virg
diet inflamation
how diet affects add
rush limbaughs current diet
diet food delivered estancia new mexico
muscle building fat losing diet
no fermented food diet
diets for diaes type1
infant balanced diet 8 months
best diet pill online
what is the proper atkins diet
diet liver disease
diet for adrenal body type
are diet foods unhealthy
quaker diet
buy diet viagra online
health benefits of vegetarian diet
benefits of good health diets advertisem
low carb diet support groups
diet for hepatitis c
man diets or food ti
pravachol diet pill
allintext harmful or good vegetarian die
dangers of south beach diet
counsels on diet and foods
low cholesterol low fat diet menu
diet for bulking
nutrition diet delivery zone
diet against skin cancer
auto finance journal phentermine diet pi
diet composition of giraffe
joint pain and diet
ph miracle diet hoax
wheat allergy diets
diet food delivered north salem indiana
heart healty diet
diet food delivered parker idaho
herbal diet supplements with guarana
best diets and weight loss sites
cla diet
the zone diet to your door
sugar s diets
diaic feline diet
high salt and sugar diet
low sodium diet polish
the new cabbage soup diet search
diabetes diets 1200 calories
yorkshire terriers diet
alternative cancer treatment center diet
joseph adamo blood typing diet
diaic ii diet
diet trigger migraines
diet for green iguanas
the zone diet meal
arthritic diet
find the nutritionists diet
abs diet related diseases
free atkins diet plan
do medical conditions effect diet
sample diet 1500 calories
losing weight on a vegan diet
heat association diet
hooda diet pill
stevia in a sugar free diet
good carbs bad carbs diets
diet food delivered highland park michig
oatmeal only diet
diet pills extreme weight loss
acid and alkaline diet
marthas vinyard diet
what diet to lower ldl cholesterol
anti-aging diets
weight loss help diet
new beverly hills diet
diet products enigma fitness
debt diet printout
john moseley diet fitness weight
hallaluja diet
diet food delivered reynolds missouri
diet for stomach flud
people diet survey
diet food delivered bellemont arizona
healthy diet to prevent herpes outbreaks
cleansing diet byonce used
easy free diets online
2007 diet of year
what is a well balanced diet
low carb diets negative effects
diet food delivered morrisville new york
sunkist diet sparkling lemonade
weight loss with raw food diet
diet plan gladwin michigan
palm pilot diet software
h-factor diet
compare home delivery diet meal programs
diet induced thermogenesis
diet for acid reflux
diet for good skin health
diet to prevent bladder stones
diabetes diet dog
alyssa milano diet and exercise
the shangri la diet plan
no carb diet and reviews
lactose intollerant diet
joslin diabetes 2000 calorie diet
can diet make you sick
all water juice diet
diet food delivered staplehurst nebraska
raw diet dogs
free biggest loser diet info
origins of the soul food diet
hybrination diet
diet for cichlids
special diets
calculate weight loss calories for diet
healthy natural heart diet
13 day diet
results of diet pill lipo 6
diet coke and mentos tips
where to buy atkins diet products
spider monkey diet
i m looking some diaic diets
valerie bertanelli diet
cheap fastin diet pills
diabetic diet secrets com
example 1400 calorie diet
low carb diet uk
soy based diet texas
canine raw diet supplements
dash diet information
30 day diet exercise plan
seefood diet
cabbage diet heart soup
adhd diet phentermine pill
how to plan a gi diet
sample weightlifting diets
my diet patch
nutrition education diet

Views: 9

Comment

You need to be a member of Good Life Love to add comments!

Join Good Life Love

Official website for the award-winning hip hop documentary, THIS IS THE LIFE.

© 2021   Created by directher.   Powered by

Badges  |  Report an Issue  |  Terms of Service